Overview
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Requested refund money will be transferred to customer account/or mode of payment within 15-20 working days after deducting the 20 AED as a delivery charges.
The cost and safety of the goods are your responsibility until they reach us. Therefore, we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery.
Please quote your order reference number in all correspondence and ensure you include the original invoice with your parcel.
To start a return, you can contact us at info@parfumshack.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@parfumshack.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exclusion to the Policy
Discounted items and Items on SALE are Non-Returnable and Non-Refundable.
During a promotional period, cost of shipping may not be refunded unless a faulty item is sent out.
Mind change or wrong size selection refunds will be issued after deducting actual shipping costs.
In case of refund request due to mind change or wrong size selection, cost of shipping will NOT be refunded
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 20 business days have passed since we’ve approved your return, please contact us at info@parfumshack.com.